KYC verification at online casinos
KYC (Know Your Customer) is the identity check every licensed casino runs before releasing a withdrawal. It's a regulatory requirement, not a sign anything's wrong with your account — here's what it involves and when to expect it.
What KYC actually is
Licensed casinos are legally required to confirm who their customers are, to prevent fraud, underage play and money laundering. That's KYC: a one-time check where you upload proof of your identity and address. It's standard across every regulated operator — both Bitkingz and Crocoslots require it before a first withdrawal, no deposit bonus or otherwise.
Documents you'll typically need
| Type | Accepted examples |
|---|---|
| Photo ID | Passport, driver's licence |
| Proof of address | Utility bill or bank statement, usually issued within the last 3 months |
| Payment method proof | A photo or screenshot of the card/e-wallet used to deposit, if applicable |
Upload clear, uncropped, colour scans or photos — blurry or edited documents are the most common reason a review is delayed.
When you'll be asked for it
- Before your first withdrawal. This is the most common trigger, including for no deposit bonus winnings.
- Randomly, for compliance. Some casinos run occasional spot checks even on active accounts.
- If account details change. A new address or payment method can prompt a re-check.
Tip: submitting your documents as soon as you register — rather than waiting until you want to withdraw — avoids any delay later.
Frequently asked questions
Is KYC only for large withdrawals?
No — most licensed casinos verify identity before any withdrawal, regardless of size.
Does KYC cost anything?
No, it's a free, standard compliance step.
What if my documents are rejected?
Support will usually tell you why (blurry image, expired document, mismatched name) — re-upload a corrected version.